Betting should be an entertaining pastime — never a source of financial stress or emotional harm. tr99 is deeply committed to providing a safe, controlled, and transparent gaming environment for every member across Indonesia.
Adults Only — Strictly 21 and Above.
tr99 does not permit individuals under 21 years of age to register or wager on our platform. Age verification is mandatory for all accounts.
Player Protection Tools
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your chosen limit is reached, tr99 will not process further deposits until the limit period resets — keeping your spending firmly within budget.
Request a temporary suspension of your account for a defined period — from 24 hours up to six months — or opt for permanent self-exclusion. During any self-exclusion period, your account cannot be reactivated and you will not receive promotional communications.
Configure automatic alerts that notify you of the total time you have spent in an active session. Time reminders are a simple but effective way to maintain awareness of your play duration and avoid losing track of time during extended sessions.
Enable periodic pop-up notifications that display your net wagering activity — total bets placed, total winnings, and net result — for the current session. Reality checks help you make informed decisions about whether to continue playing.
In addition to deposit limits, you may set a maximum loss threshold per day, week, or month. Once your loss limit is reached, your account will be restricted from further wagering for the remainder of that period — protecting you from chasing losses.
Our Indonesian-speaking support team is available around the clock — 24 hours a day, every day of the year. If you feel that gambling is affecting your life negatively, reach out immediately. We prioritize responsible gaming inquiries and treat them with complete discretion.
Our Commitment
At tr99, we believe that online betting — whether it's wagering on BRI Liga 1 matches featuring Persija Jakarta and Persib Bandung, placing a mix parlay (an accumulator bet combining multiple match outcomes) on Champions League fixtures, or enjoying a round of togel (Indonesia's traditional numbers lottery) — should always be a source of entertainment rather than a financial obligation or emotional burden.
Responsible gaming is not a peripheral concern at tr99 — it is embedded into our platform architecture, our customer support training, and our operational policies. We actively monitor account activity for behavioral patterns associated with problem gambling and intervene proactively when we identify concerning trends, even before a Member has raised an issue themselves.
We are fully aware that the majority of our members — players across Jakarta, Surabaya, Bandung, Bali, Medan, Yogyakarta, and beyond — approach betting as a form of leisure. Our tools and resources are designed to keep it that way, giving every member full control over their own experience.
tr99 enforces a strict minimum age of 21 years for all account registrations. This is not merely a policy statement — it is actively enforced through our Know Your Customer (KYC) identity verification process. Every new Member must submit a valid government-issued identity document confirming their date of birth before deposits or withdrawals can be processed.
If at any point tr99 has reason to suspect that a Member is under 21, the account will be immediately suspended pending verification. Any winnings accumulated during the period prior to age verification being completed may be withheld. tr99 takes the protection of minors extremely seriously and will cooperate fully with authorities where underage gambling is suspected.
Setting a deposit limit is one of the most practical steps you can take to manage your betting activity. Limits can be applied on a daily, weekly, or monthly basis and take effect immediately upon activation. Reducing an existing limit also takes effect immediately. Increasing a limit, however, is subject to a mandatory cooling-off period — typically 48 to 72 hours — to prevent impulsive decisions made in the heat of a session.
All deposit limits apply across all payment channels — whether you deposit via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja. There is no way to circumvent your own deposit limit by switching payment methods.
Self-exclusion is available to any tr99 Member who feels they need a structured break from gambling. You can initiate a self-exclusion request directly through your account settings or by contacting our support team at [email protected]. The following self-exclusion options are available:
During any active self-exclusion period, tr99 will suppress all marketing and promotional communications to your registered email and phone number. If you inadvertently receive a promotional message during a self-exclusion period, please notify us immediately so we can investigate and rectify the issue.
Our responsible gaming team regularly reviews Member account data for indicators of potentially harmful gambling behavior. These indicators include — but are not limited to — a significant increase in deposit frequency or amounts, rapid escalation of stake sizes, unusually long session durations, and a pattern of depositing immediately after withdrawals. Where such patterns are observed, a member of our team may reach out proactively to check in and offer information about our responsible gaming tools.
tr99 also reserves the right to impose responsible gaming restrictions on any account unilaterally — including deposit limits, session time limits, or temporary suspension — where we have reasonable grounds to believe that continued unrestricted access poses a risk to the Member. We will always communicate any such action transparently and respectfully.
⚠ Remember: Gambling is entertainment, not a way to earn income or recover financial losses. Never bet money you cannot afford to lose. If you are feeling pressure to gamble to cover debts or daily expenses, please contact our support team immediately — we are here to help, without judgment.
Our responsible gaming specialists are available 24/7 (WIB), every day of the year. Email us at [email protected] with the subject line "Responsible Gaming Request" and a specialist will respond as a top priority — typically within 2 hours.
Step-by-Step
Log in to your tr99 account and navigate to Account Settings.
Select the Responsible Gaming tab from the settings menu.
Choose your desired tool: Deposit Limit, Loss Limit, Session Reminder, or Self-Exclusion.
Enter your preferred values or timeframe and confirm your selection.
Your limit takes effect immediately. You will receive a confirmation email to your registered address.
For responsible gaming requests, self-exclusion, or urgent concerns:
Available 24/7 — 365 days a year
Response within 2 hours (WIB)
Know the Signs
Problem gambling can develop gradually and is often difficult to recognize from the inside. The following behavioral indicators are widely recognized by addiction specialists as early warning signs. If you identify with three or more of the patterns below, we strongly encourage you to reach out to our support team or consider activating a self-exclusion period.
Returning to bet more money after a loss in an attempt to "win back" what was lost — a cycle that almost always leads to deeper financial difficulty.
Regularly spending significantly more time betting than originally planned, or losing awareness of how long a session has been running.
Using money earmarked for household expenses, rent, bills, or savings to fund betting activity — or borrowing money specifically to gamble.
Neglecting family responsibilities, friendships, or professional obligations in favor of extended gambling sessions.
Using betting as a primary way to cope with stress, anxiety, depression, boredom, or loneliness — rather than as a form of leisure entertainment.
Hiding betting habits, account activity, or losses from family members or close friends out of guilt or fear of judgment.
Self-Assessment
The following questions are adapted from internationally recognized responsible gaming assessment frameworks. Answer honestly — your responses are not recorded or shared.
Have you ever bet more money than you could comfortably afford to lose?
Have you ever felt the need to bet with larger amounts of money to experience the same level of excitement?
Have you ever returned to bet the next day in order to try to recover money you lost the day before?
Have you ever borrowed money or sold possessions to fund your gambling activity?
Have you ever felt restless, irritable, or anxious when attempting to cut down on or stop gambling?
Has gambling ever caused serious problems in your relationships, work, or daily life?
Have you ever concealed the extent of your gambling from family members or people close to you?
Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins or losses?
If you answered "Yes" to two or more of these questions, we recommend activating a deposit limit or time-out through your account settings, or contacting our responsible gaming team at [email protected] for a confidential conversation.
Taking Action
Recognizing that gambling is becoming a problem is the most important first step. There is no shame in seeking help — problem gambling is a recognized behavioral condition, not a personal failing.
Log in to your tr99 account and activate a self-exclusion or time-out period immediately. Even a short 7-day break can provide valuable perspective and interrupt a harmful pattern of behavior.
Email [email protected] with the subject "Responsible Gaming Request". Our trained specialists will respond as a top priority and guide you through your available options confidentially.
Consider speaking with a trusted friend, family member, or professional counselor about your experience. Peer support networks and professional addiction counseling services can provide sustained, long-term assistance beyond what a betting platform can offer.
You Are in Control
tr99 provides all the tools you need to keep gambling enjoyable and within healthy boundaries. Review our full platform policies, explore our FAQ, or return to the homepage.